REFUND POLICY

Refund & Return Policy

We want you (and your cat) to feel confident shopping with us.

If you’re not completely satisfied with your purchase, we offer a 30-day refund policy from the date your order is delivered.

To be eligible for a refund:

- The item must be unused and in its original condition

- The request must be made within 30 days of delivery

If your item arrives damaged, defective, or incorrect, we’ll make it right — no hassle.

For hygiene and safety reasons, used items are not eligible for return unless they are defective.

2. Include your order number and a brief explanation

3. Our support team will guide you through the next steps

Refunds are issued back to the original payment method once approved.

We’re real people who care about cats and their humans.
If something doesn’t feel right, just reach out — we’ll always do our best to help.